Help
Find the message you saw, then follow the fix.
| What you see | Why | Fix |
|---|---|---|
| Claude says it can't find ToastBit tools | The extension is not installed or is turned off | Open Settings → Extensions in Claude Desktop and turn ToastBit AI Check on, or install it. |
| "not found" next to an app | That app is not installed, or has no add-ons set up | Nothing to do. It is listed so you know it was checked. |
| "invalid JSON" or "unreadable" | That app's settings file is damaged or locked | Open the app and re-save its add-on settings, then run the check again. ToastBit does not treat it as clean. |
| "Not signed in" for Google | No Google sign-in in this Claude session | Ask Claude to sign in to Google Workspace, finish in the browser, then ask again. |
| Google says the app is blocked or unverified | ToastBit is not yet marked Trusted in your Admin console | Follow Google admin setup, step 1. |
| "Google refused the request" | The account is not a super admin, or ToastBit is not trusted | Sign in with a super admin account and check step 1. |
| "Not all read permissions were granted" | One of the two permissions was unticked on Google's screen | Sign in again and allow both. ToastBit revokes partial access automatically. |
| "Sign-in timed out" | The browser page was open for more than 5 minutes | Ask Claude to sign in again. |
| "Google is busy or unreachable" | Google's rate limit or a network problem | Wait a few minutes and ask for the Google check again. |
| Some users "could not be checked" | Google was busy or did not return their list | Run the Google check again later. Those users are never counted as clean. |
| "no Google sign-in configured" | An old or unofficial copy of the extension | Download the current version from the install page and check its fingerprint. |
What the findings mean
| Finding | What to do |
|---|---|
| A key or password is saved in plain text | Move it into the app's secure setting or a password manager, and replace (rotate) the key. |
| A key appears in the start command or address | Replace the key and set the add-on up without it in the command. |
| Downloads and runs the newest version each time | Pin a specific version, or remove the add-on if nobody uses it. |
| Can reach your whole home folder or drive | Point it at one project folder instead. |
| Connects without encryption | Use the https address, or remove the add-on. |
| Google app with high access | Confirm the app is approved. If not, set it to Blocked in the Admin console and ask the user to remove it. |
Still stuck?
Email toastbit-support@nfcg.io with the message you saw. Do not send keys, passwords or settings files. A saved report is enough.